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A package is fully refundable within 5 working days of payment, provided that none of the ELO Sessions in the package has been utilised by, or charged to, the User (or the Guardian as applicable)

Each ELO Sessions cycle is transferrable once during its validity period, subject to our General Terms and Conditions.

1. PIONEER Packages are strictly for customers who are born before 1950.
2. The packages consist either 7 or 14 sessions only.
3. You can purchase the packages on behalf of someone else, after which they will be strictly non-transferrable.
4. The packages cannot be used in conjunction with any other promotions or discounts.
5. The packages are valid 12 months from the date of purchase.
6. All prices above are inclusive of GST.