Frequently Asked Questions

ELO Drinking Water is produced in Singapore utilising a revolutionary treatment system which produces drinking water with a rich and stable oxygen content. Oxygen, in a stable and bound form, is easily absorbed by the body. ELO Drinking Water is preservative and additive free, and is the result of more than 10 years of water science developed in Europe.

Oxygen is essential to all bodily functions and for our cells to generate the energy needed in all healthy cell functions. Having low oxygen levels in the human body, a condition known as “hypoxia”, has been shown to cause poor cell function and even cell death. This condition is associated with numerous health challenges; such as stroke, heart attack, respiratory diseases, dementia, alcoholic fatty liver, diabetes and cancer.

Our company is actively involved in biomedical and clinical research to establish ELO water’s biological effects and health benefits. Our research is done by various public hospitals, universities and research institutes in Singapore as well as overseas. This research has proven that ELO water is bioavailable to body tissues and cells through oral consumption and has positive effects on cellular metabolic functions. We have conducted studies which demonstrate that ELO water is able to increase plasma oxygen levels in arterial bloodstream and can reduce lactic acid production during hypoxic stress. Preliminary studies on animal cancer has shown promising results and we are pursuing further research in this area.

Human clinical trials on Type 2 diabetes have been done at Changi General Hospital in Singapore to investigate the effects of ELO Drinking Water in diabetes management. Studies have also been done in Shanghai China to investigate the effects of ELO water on fasting blood glucose of diabetes patients.

ELO water has been shown through research to be non-oxidizing to components of cell membranes. This is an important finding because other oxygenated products may oxidize cell membranes to cause cellular damage. Human studies shave also demonstrated that ELO water does not increase the oxidative stress of the body.

As ELO water is a drinking water and not a drug, there is no need to adhere strictly to any dosing plan. However, if you wish to maximize on the benefits of ELO water, you may follow the guidelines below to ensure good hydration and oxygen supplementation throughout the day.

• Adults: Drink 1.5 litres per day in divided servings throughout the day. For those who are on water restriction due to medical conditions, they may replace up to 70% of their daily allowable fluid quantity with ELO water.
• Children: At least 50% of their daily drinking water requirements over the course of a day. For example, if your child normally drinks 4 glasses of water a day, you could replace 2 of those cups with ELO Drinking Water.
• Infants: As babies rely on milk for their calories, it Is advisable to consult your paediatrician as to how much water your baby or infant should consume in addition to milk. This principle applies to any type of water.
• Pets: 30 to 50ml/kg depending on the animal’s general health and activity level over the course of a day. For example, if your pet weighs 5kg, it may consume between 150ml to 250ml of ELO Drinking Water over the course of a day.

To experience a positive effect on your health or wellbeing, most consumers will need to drink 1.5 litres of ELO water daily for 1-3 months. This varies from person to person because our oxygen requirements vary according to our health status and activity levels.

While it is perfectly fine to do that, there is no need to fulfil your daily water requirements solely with ELO Drinking Water. Daily water intake for an adult is recommended at 2 to 3 litres, depending on activity levels. Generally, 1.5 litres of ELO water per day is sufficient for most adults. The rest of the 2-3 litres can be other beverages.

No, because heating, boiling and microwaving ELO Drinking Water will cause it to lose its oxygen content. The higher the temperature, the greater the loss of oxygen.

Yes, ELO Drinking Water can be served chilled.

We do not recommend freezing ELO Drinking Water as this may cause it to lose its oxygen content.

Yes, you may add beverage mixes into ELO Drinking Water as long as the water is not heated up.

You may make cold brews with tea or coffee. However, heating up ELO Drinking Water to make hot beverages will cause the water to lose its oxygen.

Please refer to the bottle for best before date.

Best Before date should not be confused with expiration date. The latter shows the last day a product is safe to consume. It is hence perfectly safe to consume ELO Drinking Water that is close to the ‘Best Before’ date as it is still of acceptable quality.

Always store ELO Drinking Water at room temperature, in a dark, cool and dry place, away from direct sunlight. Heat and prolonged exposure of ELO Drinking Water to direct sunlight may affect the stability of the oxygen.

Once opened, we recommend that you consume the entire bottle of ELO Drinking Water within 24 hours for maximum effectiveness. An opened and recapped bottle of ELO Drinking Water is able to retain its oxygen content for up to 3 days when stored in a cool place.

Yes, with each delivery of ELO Water, you may inform our delivery team to collect your empty ELO Water bottles. Before returning the empty bottles to us, please do rinse and dry the bottles to ensure the bottles are all ready for the recycling programme. You may also choose to return the bottles to our ELO Water Bath locations. These collected bottles will be further processed to be reused in many other applications. Many other useful products in our daily lives can be produced from recycled plastics, such as t-shirts, sweaters, sleeping bags, carpeting and more bottles. For more information, please visit www.elowatershop.com/pages/sustainability.

ELO skincare products are produced using ELO’s proprietary processes within a highly controlled environment. The oxygen in ELO skincare products comes from oxygen-rich ELO Water. The oxygen in the products is stable and allows for quick absorption into the skin upon application.

While there is no strict usage sequence for our ELO skincare products, we recommend using a skin toner as the first step, followed by ELO Gel+ or ELO Gold Essence, ELO Revitalising O₂ Eye Serum and finally ELO Intense O₂ Moisturiser, in that order. We also recommend that you apply ELO skincare products before applying your make-up. ELO Refreshing O₂ Facial Mist is suitable for use over make-up. You may use it several times a day as a refreshing perk-up whenever your face feels dry.

Yes.

It is hard to tell because it is not possible to individually test ELO skincare products with all other facial products. Use on a small part of the skin first to test for any reactions (e.g. gel precipitation or skin itch) before applying further. To ensure optimal oxygenation, apply ELO skincare products first before applying other products.

There are no known side effects of using ELO skincare products. However, always test on a small part of the skin first in case you have allergies to any of the ingredients in ELO skincare products. You may refer to the ingredients of ELO skincare below.

ELO Gel+
90% of ELO Gel+ comprises Aqua (ELO Water). 10% of ELO Gel+ comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.

ELO Gold Essence
90% of ELO Gold Essence comprises Aqua (ELO Water) and Gold. 10% of ELO Gold Essence comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.

ELO Intense O₂ Moisturiser
87% of ELO Intense O₂ Moisturiser comprises Aqua (ELO Water). 13% of ELO Intense O₂ Moisturiser comprises Oryza Sativa Bran Oil, Glycerin, Caprylhydroxamic Acid, Propanediol, Olive Oil Decyl Esters, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalene, Squalane, Polysorbate 60, Glycine, Lysine Hydrochloride, Fructose, Dextrose, Inositol, Histidine, Sodium PCA, Arginine, Tocopheryl Acetate, Carbomer, Panthenol, Phenoxyethanol, Niacinamide, Allantoin, Sodium Phytate and Fragrance.

ELO Revitalising O₂ Eye Serum
87% of ELO Revitalising O₂ Eye Serum comprises Aqua (ELO Water). 13% of ELO Revitalising O₂ Eye Serum comprises Niacinamide, Oryza Sativa Bran Oil, Olive Oil Decyl Esters, Propanediol, Squalene, Sea Water, Hydrolyzed Algin, Phenoxyethanol, Sucrose, Ethylhexylglycerin, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalane, Polysorbate 60, Caprylhydroxamic Acid, Arginine, Chlorella Vulgaris Extract, Glycerin, Carbomer, Ruscus Aculeatus Root Extract, Sodium Phytate, Potassium Glycyrrhizinate and Perfume.

ELO Refreshing O₂ Facial Mist
95% of ELO Refreshing O₂ Facial Mist comprises Aqua (ELO Water). 5% of ELO Refreshing O₂ Facial Mist comprises Silicic Acid Sodium Salt, Phenoxyethanol, Citric Acid and Fragrance.

ELO Gel+ is an oxygen-rich booster for the face that provides your skin with essential oxygen, improving its capacity to utilise nutrients, for effective restoration of youthful brilliance.

There are no strict guidelines on how many times ELO Gel+ should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.

ELO Gel+ is not a moisturiser and should not be used as a substitute for your moisturiser. It is a booster that will help your skin absorb moisture from your moisturiser for enhanced skin hydration.

ELO Gel+ is a facial product and can be applied to the skin under the eyes to help reduce eye-bags. However, care should be taken not to allow it to enter the eyes as it may cause eye irritation.

This depends on your skin type and condition. In a clinical trial on ELO Gel+ by Dermapro Skin Research Centre in Seoul, Korea, ELO Gel+ was observed to significantly improve skin wrinkle, hydration, colour, elasticity and radiance over an 8 week period.

While ELO Gel+ enhances the hydration effects of your moisturiser, it is not a moisturiser on its own.

ELO Gold Essence is a facial essence that features a premium oxygen-rich nano-gold formulation that deeply revitalises the skin for a beautiful complexion and reduces wrinkles while protecting your skin from microbial invasions.

Gold nanoparticles are a type of colloidal gold. They are small enough to penetrate and be absorbed more readily into the skin to ensure rapid reparative action.

There are no strict guidelines on how many times ELO Gold Essence should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.

ELO Gold Essence can be applied on all skin types. However, please seek your doctor’s advice if your skin is highly inflamed or flared up. You may experience a slight discomfort or stinging sensation when ELO Gold Essence is applied on broken or inflamed skin. It is always advisable to test by applying ELO Gold Essence on a small area first before applying more.

ELO Gold Essence contains exquisite gold nanoparticles, which ELO Gel+ does not have. Gold is known for having anti-aging effects and ELO Gold Essence’s gold nanoparticles are easily absorbed into the skin to amplify the anti-aging effect.

90% of the ingredients of ELO Gold Essence comprises gold nanoparticles and ELO Water. The gold in ELO Gold Essence is in the form of nanoparticles for easier absorption into the skin, and is difficult to detect with the naked eye.

ELO Intense O₂ Moisturiser provides your skin with essential oxygen and deep moisture for a fresh firm look that lasts for hours.

You may apply a thin layer of ELO Intense O₂ Moisturiser on the face until fully absorbed. Use day and night, or as required, as part of your skincare regime.

There are no strict guidelines on how many times ELO Intense O₂ Moisturiser can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence before applying ELO Intense O₂ Moisturiser.

ELO Intense O₂ Moisturiser provides a refreshing texture that is quickly absorbed by the skin without lingering stickiness. Its lightweight, silky and oil-free texture is easy to apply, leaving a smooth dewy finish with long-lasting hydration.

ELO Revitalising O₂ Eye Serum provides the skin around your eyes with essential oxygen, dramatically reducing dark circles, puffiness, dryness, fine lines and signs of fatigue. It enhances the skin’s reparative abilities, brightening and hydrating the skin around your eyes, improving skin firmness and elasticity to restore youthfulness.

You may apply ELO Revitalising O₂ Eye Serum along the contours of your eyes. Gently dab to enhance absorption of the eye serum. Use day and night, or as required, as part of your skincare regime.

There are no strict guidelines on how many times ELO Revitalising O₂ Eye Serum can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence around the eyes before applying ELO Revitalising O₂ Eye Serum.

ELO Refreshing O₂ Facial Mist instantly refreshes your face and restores skin tone. Formulated with oxygen-rich ELO Water and enriched with silica that is essential for building skin collagen, a few spritzes of ELO Refreshing O₂ Facial Mist tightens your pores and lifts your face for a gorgeously fresh look every time.

ELO Refreshing O₂ Facial Mist contains silica. Silica plays an important role in building and maintaining the collagen on your face. Having collagen is necessary to enhance skin’s elasticity and reduce signs of aging.

You may spray ELO Refreshing O₂ Facial Mist on the face and pat gently to enhance absorption. ELO Refreshing O₂ Facial Mist is suitable for use over makeup, whenever required.

There are no strict guidelines on how many times ELO Refreshing O₂ Facial Mist can be used. You may use it several times a day or whenever your face feels dry.

ELO Skincare products have a shelf life of 18 months from the date of manufacture. The expiry date is labelled on the bottom of the bottle and box.

ELO Skincare products can be kept in the refrigerator, although it is not necessary to do so. The products should be stored in a cool place at room temperature.

ELO Skincare products should be kept at room temperature. Keep the bottle cap closed when not in use.

ELO products are sold online at www.elowatershop.com and ELO Water Therapy Centre, Belvedere.

After purchasing ELO Bath Session Packages, customers will have to go through a registration process and health consultation at ELO Water Therapy Centre.

All payments at www.elowatershop.com have to be made via Debit or Credit Cards (Visa/MasterCard/AMEX).

You can opt to make payments at ELO Water Therapy Centre via Debit or Credit Cards (Visa/MasterCard/AMEX), cash or NETS.

Promotional items are non-refundable and non-exchangeable. Elomart reserves the rights to review, amend and/or vary our terms and conditions from time to time without prior notice.

For orders with ELO Drinking Water, a delivery charge of $30.00 (incl. GST) is applicable, unless otherwise stated.

For orders with ELO Skincare and/or ELO Living products, delivery charge is waived.

For orders with ELO Drinking Water and ELO Skincare and/or ELO Living products, delivery charges scheme for ELO Drinking Water shall take precedence.

Delivery is typically arranged within 3 to 4 working days.

For orders with ELO Drinking Water only:
Delivery is free to one location for orders with a minimum order of 4 packs of ELO Drinking Water. The 4 packs can be of any sizes/combinations.

For orders lesser than 4 packs, a delivery charge of $30.00 (incl. GST) will be charged.

For orders with ELO Skincare products only:
Delivery is free to one location in Singapore regardless of quantity ordered.

For orders with both ELO Drinking Water and ELO Skincare and/or ELO Living products:
Delivery charges scheme for ELO Drinking Water shall take precedence.

Here are some example scenarios:

If you would like to have multiple delivery locations, charges will apply for the second delivery address onwards. Kindly email us at delivery_sg@elomart.com to assist with this arrangement.

Yes, self-collection is available at the following address:
ELO Water Therapy Centre, Belvedere
38C Belvedere Close Singapore 159883
Collection Period: Monday to Saturday, 8:30 AM to 6:30 PM, excluding Sunday and selected Public Holidays

The delivery time-slots are listed below. Our customer service officer will send an SMS to the mobile number you provided within the next 3 to 4 working days with a proposed delivery schedule. If you would like to rearrange the delivery schedule, please give us a call with your preferred date and time.

We provide delivery services to most parts of Singapore with the exception of the areas below:

• Airport Logistics Park of Singapore
• Any Port of Singapore Authority (PSA)
• Changi Airfreight Centre
• Changi Airport Transit Lounge
• Free Trade Zone compound
• Jurong Port Island
• Mindef Comcentre

Yes we do. For orders to be delivered to Australia, Hong Kong, Malaysia and Taiwan, please purchase ELO products from the respective websites below.

Australia – au.elowatershop.com

Hong Kong – hk.elowatershop.com

Malaysia – my.elowatershop.com

Taiwan – tw.elowatershop.com

You may reschedule your delivery or opt for self-collection. Please contact us to make an inquiry.
Should you miss the second delivery, you will have to collect your purchased item(s) at ELO Water Therapy Centre, Belvedere.

An ELO Session is a bath session of 50 minutes, during which you are immersed in a bathtub full of ELO Water. These sessions are currently available at ELO Water Therapy Centre in Singapore. ELO Water with a dissolved oxygen content of between 140 to 150 ppm is used for ELO Sessions. Warmed to a soothing and comfortable temperature of 37 to 38 degrees Celsius, each 50-minute ELO Session delivers a positive, relaxing effect on the body while oxygen is absorbed through the skin to enhance body tissue oxygen levels. Having adequate tissue oxygenation is necessary for healing and good health.

Each ELO Session lasts for 50 minutes.

For the ELO Sessions to have an optimum effect, we usually recommend that our customers enjoy their ELO Sessions for at least 3 consecutive cycles, with each cycle consisting of daily ELO Sessions over 14 consecutive days. There should be a gap of at least 10 days between each cycle.

This recommendation is based on the experiences gathered over the past 10 years in Hungary by the medical doctors who are behind the technology of ELO. Any disruption to a cycle could potentially compromise the benefits of the ELO Sessions.

While our recommendation for full optimal effect is for ELO Sessions to be enjoyed in cycles of 14 consecutive days, it is certainly possible for our customers to book their ELO Sessions according to their convenience and schedule. It is also possible to enjoy an ELO Session as and when you feel the need for an oxygen “boost”, such as when you are experiencing jet lag.

Yes, it is possible. Some of our customers do in fact take up to 3 ELO Sessions a day.

Our experience has shown that this interval is necessary to allow the body to restore itself to optimise body functions.

For optimal results, we recommend all customers to start drinking ELO Drinking Water for at least a week before starting on ELO Sessions.

If you are unwell with serious medical conditions, we recommend that you consult your medical doctor before you start or continue with your ELO Sessions. If necessary, please obtain a letter from your doctor to state that you are fit for the ELO Sessions. Bringing a companion to help you during your session is also recommended if you are unwell or if you are experiencing mobility issues.

Some customers who have eczema may experience a temporary flare up of their eczema after the initial few ELO Sessions. However, if you have any concerns about this, please seek the advice of your medical doctor before starting the ELO Sessions.

Our findings are that soaking for 50 minutes in an ELO water bath is the optimal duration for tissue oxygenation. Remaining longer in the bath does not increase the benefits you derive from it.

It is not recommended to drink the water used in the ELO Sessions. ELO Drinking Water will be provided before and after your ELO Session.

No, you cannot.

For the safety of our customers, persons with the conditions listed below are restricted from taking an ELO Session:

1. Customers who just had surgery 2 weeks prior to the ELO Session;
2. Customers with open bleeding wounds;
3. Customers with an infectious disease, for e.g. chicken pox;
4. Customers with a psychotic mental illness;
5. Customers who are intoxicated with alcohol;
6. Customers with epilepsy;
7. Customers with severe mobility issues; and
8. Customers who are experiencing menses.

Yes, you may, but it is not necessary because ELO Water already has a cleansing effect on your skin.

No. However, customers who are under the age of 13 years must be accompanied by their parent or adult guardian.

Undergoing ELO Sessions has no known side effects and majority of our users do not experience any symptoms. However, perceived symptoms vary across individuals. Some symptoms are listed below:

• Pressure on the chest

• Drowsiness

• Perspiration

• Skin itch

The validity period for ELO Session packages, from one to three cycles, are as follows:

• One cycle: 14 ELO Sessions, valid for 12 months from the date of purchase
• Two cycles: 28 ELO Sessions, valid for 12 months from the date of purchase
• Three cycles: 42 ELO Sessions, valid for 24 months from the date of purchase

A package can only be transferred once. The transferee is subject to a health consultation to ensure that he/she is fit for ELO Sessions before the transfer can be effected. The validity of the transferred package will adopt the same validity period as the original purchased package.