Frequently Asked Questions
ELO Drinking Water
ELO Drinking Water is water that is produced in Singapore utilising a revolutionary treatment system which produces drinking water that has a rich yet stable oxygen content. Oxygen, in such a stable and bound form, is easily absorbed by the body. ELO Drinking Water is preservative and additive free, and is the result of more than 10 years of water science developed in Europe.
Oxygen is essential to all bodily functions and for our cells to generate the energy needed in all healthy cell functions. Having low oxygen levels in the human body, a condition known as “hypoxia”, has been shown to cause poor cell function and even cell death. This condition is associated with numerous health challenges, such as stroke, heart attack, respiratory diseases, dementia, alcoholic fatty liver, diabetes and cancer.
In 2016, a study was conducted by Monash University to evaluate the effects of ELO Drinking Water on tumour hypoxia and tumour growth in a mouse tumour xenograft. This study involved injecting mice with prostate cancer cells and comparing a group fed with ELO Drinking Water against a controlled group fed with regular tap water. The study showed that the oxygen in ELO Drinking Water, when consumed, was absorbed to reduce tissue hypoxia. It was also shown that the prostate cancer growth in the mice that consumed ELO Drinking Water was inhibited. These beneficial effects were again verified in a repeat study also conducted by Monash University.
We have also embarked on human clinical trials with SingHealth Polyclinics in Singapore to evaluate if ELO Drinking Water can help prevent the development of diabetes in women with a high risk of diabetes. In parallel, we are also working with Changi General Hospital in Singapore to investigate the effects of ELO Drinking Water in diabetes management.
It is established science that all cells require a certain level of free radicals to perform their normal functions. In healthy cells, the level of free radicals is tightly regulated by two natural control systems known as the oxidant and antioxidant systems. Hypoxia (low oxygen levels) produces excessive free radicals in cells, thereby upsetting the required balance. On the other hand, healthy cells with sufficient oxygen are able to maintain a healthy level of free radicals.
In 2011, the National Institute of Chemical Safety in Budapest, Hungary, conducted a study and showed that ELO Drinking Water did not increase the free radicals in the body. In fact, the study showed that ELO Drinking Water improved the total antioxidant capacity of the cells.
- Adults: at least 4 to 6 glasses (ie. 750ml to 1.5 litres) over the course of a day.
- Children: at least 50% of their daily drinking water requirements over the course of a day. For example, if your child normally drinks 4 cups of water a day, at least 2 of those cups should be of ELO Drinking Water.
- Infants: Please consult your paediatrician as to how much water your baby or infant should consume.
- Pets: 30 to 50ml/kg depending on the animal’s general health and activity level over the course of a day. For example, if your pet weighs 5kg, it should consume between 150ml to 250ml of ELO Drinking Water over the course of a day.
On average, most of our consumers have felt an effect after 3 months of continual daily consumption. While we have received many positive reports and feedback from consumers about improvements to their health, we are not claiming that ELO Drinking Water is able to benefit specific medical conditions until our clinical trial results are available.
While it is perfectly fine to do that, there is no need to fulfil your daily water requirements solely with ELO Drinking Water. Daily water intake for an adult is recommended at 2 to 3 litres, depending on activity levels. You may supplement your ELO Drinking Water intake with other types of water or beverages to fulfil this daily requirement.
No, boiling and microwaving ELO Drinking Water will cause it to lose its oxygen content.
Yes, ELO Drinking Water can be served chilled.
We do not recommend freezing ELO Drinking Water as doing so might affect the stability of its oxygen content. It is also not advisable to mix ELO Drinking Water with other beverages, or even ice cubes.
We do not recommend mixing ELO Drinking Water with milk powder, or any other powdered mix, as doing so might affect the stability of its oxygen content.
We do not recommend using ELO Drinking Water as a mixer for any beverage as doing so might affect the stability of its oxygen content.
Please refer to the bottle for best before date.
Always store ELO Drinking Water at room temperature, in a dark, cool and dry place, away from direct sunlight. Heat and prolonged exposure of ELO Drinking Water to direct sunlight may affect the stability of the oxygen.
Once opened, we recommend that you consume the entire bottle of ELO Drinking Water within 24 hours for maximum effectiveness. An opened and recapped bottle of ELO Drinking Water is able to retain its oxygen content for up to 3 days when stored in a cool place.
ELO Drinking Water currently does not have its own customised recycling programme for empty ELO plastic bottles. To help conserve the environment, kindly dispose of the empty plastic bottles at your neighbourhood recycling bins. We thank you and appreciate you doing your part in helping the environment.
ELO SkincareELO skincare products include ELO Gel+, ELO Gold Essence, ELO Intense O2 Moisturiser, ELO Revitalising O2 Eye Serum and ELO Refreshing O2 Facial Mist.
General User Guide
ELO skincare products are produced using ELO’s proprietary processes within a highly controlled environment. The oxygen in ELO skincare products comes from oxygen-rich ELO Water. The oxygen in the products is stable and allows for quick absorption into the skin upon application.
While there is no strict usage sequence for our ELO skincare products, we recommend using a skin toner as the first step, followed by ELO Gel+ or ELO Gold Essence, ELO Revitalising O2 Eye Serum and finally ELO Intense O2 Moisturiser, in that order. We also recommend that you apply ELO skincare products before applying your make-up. ELO Refreshing O2 Facial Mist is suitable for use over make-up. You may use it several times a day as a refreshing perk-up whenever your face feels dry.
It is hard to tell because it is not possible to individually test ELO skincare products with all other facial products. Use on a small part of the skin first to test for any reactions (e.g. gel precipitation or skin itch) before applying further. To ensure optimal oxygenation, apply ELO skincare products first before applying other products.
There are no known side effects of using ELO skincare products. However, always test on a small part of the skin first in case you have allergies to any of the ingredients in ELO skincare products. You may refer to the ingredients of ELO skincare below.
90% of ELO Gel+ comprises Aqua (ELO Water). 10% of ELO Gel+ comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.
ELO Gold Essence
90% of ELO Gold Essence comprises Aqua (ELO Water) and Gold. 10% of ELO Gold Essence comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.
ELO Intense O2 Moisturiser
87% of ELO Intense O2 Moisturiser comprises Aqua (ELO Water). 13% of ELO Intense O2 Moisturiser comprises Oryza Sativa Bran Oil, Glycerin, Caprylhydroxamic Acid, Propanediol, Olive Oil Decyl Esters, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalene, Squalane, Polysorbate 60, Glycine, Lysine Hydrochloride, Fructose, Dextrose, Inositol, Histidine, Sodium PCA, Arginine, Tocopheryl Acetate, Carbomer, Panthenol, Phenoxyethanol, Niacinamide, Allantoin, Sodium Phytate and Fragrance.
ELO Revitalising O2 Eye Serum
87% of ELO Revitalising O2 Eye Serum comprises Aqua (ELO Water). 13% of ELO Revitalising O2 Eye Serum comprises Niacinamide, Oryza Sativa Bran Oil, Olive Oil Decyl Esters, Propanediol, Squalene, Sea Water, Hydrolyzed Algin, Phenoxyethanol, Sucrose, Ethylhexylglycerin, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalane, Polysorbate 60, Caprylhydroxamic Acid, Arginine, Chlorella Vulgaris Extract, Glycerin, Carbomer, Ruscus Aculeatus Root Extract, Sodium Phytate, Potassium Glycyrrhizinate and Perfume.
ELO Refreshing O2 Facial Mist
95% of ELO Refreshing O2 Facial Mist comprises Aqua (ELO Water). 5% of ELO Refreshing O2 Facial Mist comprises Silicic Acid Sodium Salt, Phenoxyethanol, Citric Acid and Fragrance.
ELO Gel+ User Guide
ELO Gel+ is an oxygen-rich booster for the face that provides your skin with essential oxygen, improving its capacity to utilise nutrients, for effective restoration of youthful brilliance.
There are no strict guidelines on how many times ELO Gel+ should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.
ELO Gel+ is not a moisturiser and should not be used as a substitute for your moisturiser. It is a booster that will help your skin absorb moisture from your moisturiser for enhanced skin hydration.
ELO Gel+ is a facial product and can be applied to the skin under the eyes to help reduce eye-bags. However, care should be taken not to allow it to enter the eyes as it may cause eye irritation.
This depends on your skin type and condition. In a clinical trial on ELO Gel+ by Dermapro Skin Research Centre in Seoul, Korea, ELO Gel+ was observed to significantly improve skin wrinkle, hydration, colour, elasticity and radiance over an 8 week period.
While ELO Gel+ enhances the hydration effects of your moisturiser, it is not a moisturiser on its own.
ELO Gold Essence User Guide
ELO Gold Essence is a facial essence that features a premium oxygen-rich nano-gold formulation that deeply revitalises the skin for a beautiful complexion and reduces wrinkles while protecting your skin from microbial invasions.
Gold nanoparticles are a type of colloidal gold. They are small enough to penetrate and be absorbed more readily into the skin to ensure rapid reparative action.
There are no strict guidelines on how many times ELO Gold Essence should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.
ELO Gold Essence can be applied on all skin types. However, please seek your doctor’s advice if your skin is highly inflamed or flared up. You may experience a slight discomfort or stinging sensation when ELO Gold Essence is applied on broken or inflamed skin. It is always advisable to test by applying ELO Gold Essence on a small area first before applying more.
ELO Gold Essence contains exquisite gold nanoparticles, which ELO Gel+ does not have. Gold is known for having anti-aging effects and ELO Gold Essence’s gold nanoparticles are easily absorbed into the skin to amplify the anti-aging effect.
90% of the ingredients of ELO Gold Essence comprises gold nanoparticles and ELO Water. The gold in ELO Gold Essence is in the form of nanoparticles for easier absorption into the skin, and is difficult to detect with the naked eye.
ELO Intense O2 Moisturier User Guide
ELO Intense O2 Moisturiser provides your skin with essential oxygen and deep moisture for a fresh firm look that lasts for hours.
You may apply a thin layer of ELO Intense O2 Moisturiser on the face until fully absorbed. Use day and night, or as required, as part of your skincare regime.
There are no strict guidelines on how many times ELO Intense O2 Moisturiser can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence before applying ELO Intense O2 Moisturiser.
ELO Intense O2 Moisturiser provides a refreshing texture that is quickly absorbed by the skin without lingering stickiness. Its lightweight, silky and oil-free texture is easy to apply, leaving a smooth dewy finish with long-lasting hydration.
ELO Revitalising O2 Eye Serum User Guide
ELO Revitalising O2 Eye Serum provides the skin around your eyes with essential oxygen, dramatically reducing dark circles, puffiness, dryness, fine lines and signs of fatigue. It enhances the skin’s reparative abilities, brightening and hydrating the skin around your eyes, improving skin firmness and elasticity to restore youthfulness.
You may apply ELO Revitalising O2 Eye Serum along the contours of your eyes. Gently dab to enhance absorption of the eye serum. Use day and night, or as required, as part of your skincare regime.
There are no strict guidelines on how many times ELO Revitalising O2 Eye Serum can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence around the eyes before applying ELO Revitalising O2 Eye Serum.
ELO Refreshing O2 Facial Mist User Guide
ELO Refreshing O2 Facial Mist instantly refreshes your face and restores skin tone. Formulated with oxygen-rich ELO Water and enriched with silica that is essential for building skin collagen, a few spritzes of ELO Refreshing O2 Facial Mist tightens your pores and lifts your face for a gorgeously fresh look every time.
ELO Refreshing O2 Facial Mist contains silica. Silica plays an important role in building and maintaining the collagen on your face. Having collagen is necessary to enhance skin’s elasticity and reduce signs of aging.
You may spray ELO Refreshing O2 Facial Mist on the face and pat gently to enhance absorption. ELO Refreshing O2 Facial Mist is suitable for use over makeup, whenever required.
There are no strict guidelines on how many times ELO Refreshing O2 Facial Mist can be used. You may use it several times a day or whenever your face feels dry.
ELO Skincare products have a shelf life of 18 months from the date of manufacture. The expiry date is labelled on the bottom of the bottle and box.
ELO Skincare products can be kept in the refrigerator, although it is not necessary to do so. The products should be stored in a cool place at room temperature.
ELO Skincare products should be kept at room temperature. Keep the bottle cap closed when not in use.
ELO products are sold online at www.elowatershop.com, at ELO Lab, City Square Mall and at ELO Water Therapy Centre, Belvedere.
ELO Session packages are available online at www.elowatershop.com, at ELO Lab, City Square Mall and at ELO Water Therapy Centre, Belvedere. After purchasing ELO Session packages, customers will have to go through a registration process and health consultation at ELO Lab and ELO Water Therapy Centre.
All payments at www.elowatershop.com can be made via Debit or Credit Cards (Visa/MasterCard/AMEX).
All payments at ELO Lab and ELO Water Therapy Centre can be made via Debit or Credit Cards (Visa/MasterCard/AMEX) and available in-store instalment plans (for transactions above $500).
For orders with ELO Drinking Water, a delivery charge of $30.00 (incl. GST) is applicable, unless otherwise stated. For orders of ELO Skincare products only, delivery is free of charge.
Delivery is typically arranged within 3 to 4 working days.
For orders with ELO Drinking Water ONLY:
Delivery is free to one location for orders with a minimum order of 10 packs of ELO Drinking Water. The 10 packs can be of any sizes/combinations. For example, an order of 5 packs of 1.5L ELO Drinking Water and 5 packs of 450ml ELO Drinking Water will qualify for free delivery.
For orders with ELO Skincare products ONLY:
Delivery is free to one location in Singapore regardless of quantity ordered.
For orders with BOTH ELO Drinking Water and ELO Skincare products:
Delivery charges scheme for ELO Drinking Water shall take precedence.
Here are some example scenarios:
|Order Quantity||ELO Drinking Water (1.5L)||ELO Drinking Water (750ml)||Elo Drinking Water (450ml)||ELO Skincare||Delivery Charge (incl. GST)|
|Customer A||2 packs||3 packs||0 pack||10 packs||$30.00|
|Customer B||13 packs||2 packs||1 pack||0 pack||Free delivery|
|Customer C||2 packs||0 pack||7 packs||1 pack||$30.00|
|Customer D||4 packs||1 pack||3 packs||7 packs||$30.00|
|Customer E||7 packs||2 packs||1 pack||3 packs||Free delivery|
If you would like to have multiple delivery locations, charges will apply for the second delivery address onwards.
The self-collection addresses are as follows:
- Hyflux Customer Service Centre
80 Bendemeer Road Singapore 339949
Collection Period: Monday to Friday, 9:30 AM to 12:00 PM and 2:00 PM to 5:00 PM (excluding Public Holidays)
Kindly be advised that our lunch hour is between 12:00 PM to 2:00 PM, hence please avoid collection during this time.
- ELO Lab, City Square Mall
Collection Period: Daily 8:00 PM to 7:00 PM (excluding Public Holidays)
- ELO Water Therapy Centre, Belvedere
38C Belvedere Close Singapore 159883
Collection Period: Daily 8:00 AM to 9:00 PM (excluding Public Holidays)
The delivery time-slots are listed below. Our customer service officer will send an SMS to the mobile number you provided within the next 3 to 4 working days with a proposed delivery schedule. If you would like to rearrange the delivery schedule, please give us a call with your preferred date and time.
|Monday to Friday (excl. Public Holidays)||Saturday||Sundays / Public Holidays|
|9:00am – 1:00pm||9:00am – 1:00pm||No Delivery|
|2:00pm – 6:00pm||No Delivery|
|7:00pm – 10:30pm|
We provide delivery services to most parts of Singapore with the exception of the areas below:
- Airport Logistics Park of Singapore
- Any Port of Singapore Authority (PSA)
- Changi Airfreight Centre
- Changi Airport Transit Lounge
- Free Trade Zone compound
- Jurong Port Island
- Mindef Comcentre
Yes we do. For orders to be delivered to Australia, Hong Kong, Malaysia and all other countries, please purchase ELO products from the respective websites below.
Australia – au.elowatershop.com
Hong Kong – hk.elowatershop.com
Malaysia – msia.elowatershop.com
All other countries – global.elowatershop.com
You may reschedule your delivery but a redelivery charge of $30.00 (incl. GST) will apply. You can also opt for self-collection at our designated collection points listed above.
An ELO Session is a bath session of 50 minutes, during which you are immersed in a bathtub full of ELO Water. These sessions are currently only available at ELO Lab and ELO Water Therapy Centre in Singapore. ELO Water with a dissolved oxygen content of between 140 to 150 ppm is used for ELO Sessions. Warmed to a soothing and comfortable temperature of 37 to 38 degrees Celsius, each 50-minute ELO Session delivers a positive, relaxing effect on the body while oxygen is absorbed through the skin to enhance body tissue oxygen levels. Having adequate tissue oxygenation is necessary for healing and good health.
Each ELO Session lasts for 50 minutes.
For the ELO Sessions to have an optimum effect, we usually recommend that our customers enjoy their ELO Sessions for at least 3 consecutive cycles, with each cycle consisting of daily ELO Sessions over 14 consecutive days. There should be a gap of at least 10 days between each cycle.
This recommendation is based on the experiences gathered over the past 10 years in Hungary by the medical doctors who are behind the technology of ELO. Any disruption to a cycle could potentially compromise the benefits of the ELO Sessions.
While our recommendation for full optimal effect is for ELO Sessions to be enjoyed in cycles of 14 consecutive days, it is certainly possible for our customers to book their ELO Sessions according to their convenience and schedule. It is also possible to enjoy an ELO Session as and when you feel the need for an oxygen “boost”, such as when you are experiencing jet lag.
Yes, it is possible. Some of our customers do in fact take up to 3 ELO Sessions a day.
Our experience has shown that this interval is necessary to allow the body to restore itself to optimise body functions.
For optimal results, we recommend all customers to start drinking ELO Drinking Water for at least a week before starting on ELO Sessions.
If you are unwell with serious medical conditions, we recommend that you consult your medical doctor before you start or continue with your ELO Sessions. If necessary, please obtain a letter from your doctor to state that you are fit for the ELO Sessions. Bringing a companion to help you during your session is also recommended if you are unwell or if you are experiencing mobility issues.
Some customers who have eczema may experience a temporary flare up of their eczema after the initial few ELO Sessions. However, if you have any concerns about this, please seek the advice of your medical doctor before starting the ELO Sessions.
Our findings are that soaking for 50 minutes in an ELO water bath is the optimal duration for tissue oxygenation. Remaining longer in the bath does not increase the benefits you derive from it.
It is not recommended to drink the water used in the ELO Sessions. ELO Drinking Water will be provided before and after your ELO Session.
No, you cannot.
For the safety of our customers, persons with the conditions listed below are restricted from taking an ELO Session:
- Customers who just had surgery 2 weeks prior to the ELO Session;
- Customers with open bleeding wounds;
- Customers with an infectious disease, for e.g. chicken pox;
- Customers with a psychotic mental illness;
- Customers who are intoxicated with alcohol;
- Customers with epilepsy;
- Customers with severe mobility issues; and
- Customers who are experiencing menses.
Yes, you may, but it is not necessary because ELO Water already has a cleansing effect on your skin.
No. However, customers who are under the age of 13 years must be accompanied by their parent or adult guardian.
Undergoing ELO Sessions has no known side effects and majority of our users do not experience any symptoms. However, perceived symptoms vary across individuals. Some symptoms are listed below:
- Pressure on the chest
- Skin itch
ELO Session packages for one to three cycles are available as follows:
- One cycle: 14 ELO Sessions, valid for 12 months from the date of purchase
- Two cycles: 28 ELO Sessions, valid for 12 months from the date of purchase
- Three cycles: 42 ELO Sessions, valid for 24 months from the date of purchase
A package can only be transferred once. The transferee is subject to a health consultation to ensure that he/she is fit for ELO Sessions before the transfer can be effected. The validity of the transferred package will adopt the same validity period as the original purchased package.